Ketut SulistyawatiinSomia CX ThoughtsHappenings in 2023 and how they may shape our future UX workJust when the pandemic transitioned to endemic, and we might thought that finally things were going back to normal, the world has proven us…Dec 13, 2023Dec 13, 2023
Ketut SulistyawatiinSomia CX ThoughtsSystems Thinking in Design: Shifting Our MindsetsHow do we get started to adopt Systems Thinking to our work? Start by shifting our mindset. Here are 6 mindset to consider.Oct 13, 20232Oct 13, 20232
Ketut SulistyawatiinSomia CX ThoughtsSystems Mapping Tools & Design LeversThis article covers some systems mapping tools, leverage points and design levers that we can use to adopt systems thinking into our work.Oct 13, 2023Oct 13, 2023
Ketut SulistyawatiinSomia CX ThoughtsA Framework to Embed Systems Thinking into Design Thinking ProcessHow can we apply the systems thinking mindset and tools into our design thinking process and work?Oct 9, 20232Oct 9, 20232
Ketut SulistyawatiinFarmacare CrewCX Team: Should it be a strategic or a tactical role?There are many sides to CX (Customer Experience) roles in an organization. Some are more strategic that involve research and innovation…Nov 7, 20222Nov 7, 20222
Ketut SulistyawatiinBootcampFraming Effect: How I used cognitive bias to counter my self-doubtShifting from design to business role was a tough one, but I managed to tackle it by seeing the new role from different perspectivesApr 11, 2022Apr 11, 2022
Ketut SulistyawatiinSomia CX ThoughtsIDI is not the answer for everythingOften times, in qualitative research we default our choice of research method to IDI or in-depth interviews. It is relatively safe. We…Feb 19, 2021Feb 19, 2021
Ketut SulistyawatiinFarmacare CrewThe Curse of KnowledgeHave you been in a situation, where you couldn’t really understand what the presenter is talking about because he is using lots of jargons…Feb 7, 2021Feb 7, 2021
Ketut SulistyawatiinSomia CX ThoughtsSDID19 — Service Design Indonesia Conference 2019On 25–26 September 2019, the team at Somia Customer Experience organized the first Service Design Indonesia conference (SDID19). Over a…Oct 30, 2019Oct 30, 2019
Ketut SulistyawatiinSomia CX ThoughtsKey Takeaways from the first Service Design Indonesia (SDID) meet upOn 18 July 2019, Somia Customer Experience organized the first service design meet up in Jakarta, Indonesia. The warm and cozy evening was…Jul 30, 2019Jul 30, 2019
